Help and information

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What is Hjemferd.no?

Hjemferd.no helps you find rental cars and other vehicles that need to be returned or transported. The service is designed for flexible drivers.

Does it cost anything?

The service is free for drivers. Providers can list up to 10 cars per year for free; an annual fee applies above that limit.

What is a return car?

A return car is a vehicle that needs to be transported from A to B on behalf of an owner or company. For example, a rental company may need a one-way rental returned to another branch.

What if I do not show up?

If you do not show up at the agreed pickup time, the provider may charge a no-show fee. Tell the provider as early as possible if you need to cancel.

Are fuel, road tolls and ferries included?

Each listing states what is included. More details are often available under “More information”.

Kan jeg bestille en bil etter "Pick up by" datoen?

The owner normally wants the car returned as soon as possible and may reject requests after this date. You can still ask, but requesting pickup close to the “Available from” date improves your chances.

What does it mean when there are several delivery locations?

Some providers allow delivery at several locations, usually near their main base. Mention your preferred delivery location in your booking comment.

How long do I have to deliver the car?

The car provider decides this. You will normally be expected to travel directly to the delivery location, although normal breaks are of course fine.

Booked a car but not received a response?

The car provider may have limited opening hours, so replies can sometimes take a little longer, especially in evenings and at weekends. 4 timer etter du har forespurt bil kan du sende Biltilbyder en påminelse ved å gå til «My bookings». Finn den aktuelle annonsen og send påminelse. Her kan du også sende med en tidsfrist for når du trenger svar.

Booked a car, arrived, but the car is not there?

Hjemferd.no is a free matching service and cannot guarantee that a listed car is available. Hjemferd and the provider cannot accept responsibility in such cases.

You should not cancel or change flights or make similar irreversible arrangements solely in order to drive a car through Hjemferd. Hjemferd.no only facilitates contact between the driver and the car provider and is not liable for losses, including financial losses, caused by damage, no-shows, fuel, tolls, fines, an unavailable vehicle or similar circumstances. Disputes between the user and provider must be resolved between those parties; Hjemferd.no does not become involved beyond facilitating contact information.

Do I need anything besides my driving licence?

Yes. Bring your driving licence and a valid credit or debit card. A card may be required to cover damage, excess, fines or similar charges.

Are the cars insured, and who is responsible if something happens?

This is agreed directly between the car provider and driver. Rental companies normally have established procedures and contracts describing the vehicle insurance.

Rental cars are insured, but the driver may be responsible for an excess. Confirm the terms with the provider before departure. Hjemferd is not responsible for damage, theft or other unforeseen events involving the vehicle.

How do I become a car provider?

Create account, logg inn og klikk bli annonsør. Velg om du annonserer som firma eller privatperson og fyll ut feltene, og aksepter betingelsene. Alternativt kan du sende oss en e-post på [email protected], and we will help you.

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