1. Parties

The seller and contracting party is BILTUR DA, which operates Hjemferd.no.

Organisation number

926 953 796

Address

Nøstegaten 50B, 5011 Bergen, Norway

Email

[email protected]

Website

Hjemferd.no

The buyer is the person creating the subscription. A payment agreement can only be entered into by persons aged 18 or older.

2. The service

Hjemferd.no is a matching service connecting companies and private individuals that need cars transported between locations with drivers who want to drive the cars.

The notification subscription is an optional digital service for drivers. Subscribers can receive alerts about new cars and driving assignments matching selected criteria, such as pickup area, delivery location and time.

The subscription provides access to notifications, but does not guarantee that suitable cars are available, that a car remains available when an alert is opened, or that a booking will be approved by the car provider.

3. Price

The notification subscription costs NOK 29 per month. This is the total price paid by the customer. There is no setup fee.

Future price changes will be communicated before they take effect. In the event of a material price increase, the customer may cancel before the new price applies.

4. Payment

Payment is made through a recurring payment agreement with Vipps MobilePay. The first payment is made when the subscription is activated, followed by a monthly charge of NOK 29 until the subscription ends. The customer approves the payment agreement in Vipps and can view upcoming payments there.

If a payment cannot be completed, Hjemferd may temporarily suspend the notification service until payment is in order.

5. Duration and cancellation

The subscription has no fixed binding period and continues monthly until cancelled. The notice period is one month from the time cancellation is registered.

When the subscription function is active, it can be cancelled from My account on Hjemferd.no. The customer can also contact [email protected] if there are problems cancelling. There is no cancellation fee.

The service remains available during the notice period and ends no later than the end of that period.

6. Delivery

The service is delivered digitally. The notification subscription is activated when the payment agreement has been approved and the subscription is registered as active by Hjemferd. Alerts are sent through channels offered by Hjemferd, for example email or other digital notification channels.

The customer is responsible for keeping contact details and notification criteria accurate.

7. Right of withdrawal

When purchasing the subscription online, consumers generally have a 14-day right of withdrawal from the date the agreement was entered into. To use this right, you must give Hjemferd a clear notice before the deadline. Notice can be sent to [email protected].

Where the right of withdrawal is validly exercised, the subscription is ended and the subscription amount paid is refunded in accordance with applicable law. The customer may also use the standard withdrawal form.

8. Returns

The notification subscription is a digital service and there is no physical product to return. Cancellation, withdrawal and any refund are handled digitally.

9. Errors and complaints

If the service is not delivered as agreed, the customer should contact Hjemferd as soon as possible at [email protected] and describe the problem.

Hjemferd will attempt to correct errors within a reasonable time. Mandatory rights under Norwegian consumer law, including rules applicable to digital services, are not limited by these terms.

10. Availability and changes to the service

Hjemferd may make technical and functional changes to maintain, secure or improve the notification service. Planned maintenance and circumstances outside Hjemferd's control may result in temporary unavailability.

Material changes that negatively affect the subscription will be communicated appropriately before they take effect where required.

11. Privacy

Processing of personal data is described in Hjemferd's privacy policy. Payment information is also handled by Vipps MobilePay in accordance with its own terms and privacy rules.

12. Complaints and dispute resolution

Complaints should first be sent to [email protected] so that we have an opportunity to resolve the matter.

If a consumer and Hjemferd cannot reach an agreement, the consumer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for guidance and possible mediation. Where applicable, the matter may be taken to the Consumer Disputes Commission (Forbrukerklageutvalget).

The agreement is governed by Norwegian law. Venue follows the ordinary Norwegian rules.

13. Changes to these terms

Hjemferd may update these terms of sale. Material changes affecting an ongoing subscription will be communicated before they take effect where required.